How do I purchase books while you are closed to the public?
We prefer online orders through our website as this helps us process faster. You can also email us a request or give us a call but it will take longer for us to get back to you.
We also have 3 options to receive your book: curbside pickup, local delivery or Canada Post.
Curbside Pickup is available Tuesday - Friday from 12-7pm and Saturdays from 11-5pm.
All orders must be processed and paid for before you arrive. We will email a confirmation that your order is ready for pickup. All pickup orders will be curbside as the store will remain closed to customers. No appointment is needed!
$5 Local Delivery is available to most addresses with postal codes
M6R, M6P, M6K, M6J, M6H & M6G
When placing an online order choose our local delivery option. We are delivering orders twice a week and will notifiy you on the day of delivery. Anything outside this zone will be charged Canada Post rates.
Canada Post shipments will be processed once a week, usually on Fridays. Please pay attention to tracking info as we have noticed delays of 2-3 weeks in delivery.
Do I need to create an account?
How long will it take for my in store order to be ready?
With limited staff in the shop we are a few days behind in processing orders but are doing our best to get through everything as quickly as possible.
Do you have a loyalty program and does it apply to online purchases?
We do and yes it does! Every online purchase is automatically enrolled in our points program. Once you spend $200 you will be able to redeem $10 in points.
I have points! How do I use them?
We will automatically use any redeemable points once we finalize your order. If you prefer us not to use points please indicate this in the additional information section upon checkout.
I'd like to purchase a gift certificate but not sure how.
We have always used paper gift certificates and recently put them on our website as a book item with the most requested amounts. In this case, the "pickup" option would be a paper certificate that you can pick up curbside or "ship" would be an electronic certificate that would be emailed to the address provided. In the additional notes field you can give us the recipients email address and a short inscription and we will email it over.
We need to manually do this so if you place an online order for a gift certificate at 10pm on a Sunday we won't be able to process it until someone is back in the shop :)
What's the difference between "will reserve - in stock", "will reserve - stock coming and "special order"?
In Stock are books we should have already in the store. However, sometimes it's our last copy that has taken a walk and if we can't find it we will email you.
Stock coming are books were have already ordered from the publisher, however, some of these titles could be in reprint or not yet released.
Special Orders are books we do not have in stock at the moment but can order you in a copy. Special orders are FINAL SALE. Times vary by publisher and we cannot guarantee arrival dates. If the title is in reprint or we expect major delays at the distrbutor we will let you know. Some publishers are still closed due to COVID19 or are experiencing delays due to warehouse closures.
I placed an order online and can't track it's progress.
There is no tracking function but we will email you to let you know an approx timeline. We will email you once your order is ready for pickup or delivery.